Refund policy

Return & Refund Policy for Cholerr

1. Company Information

Store Name: Cholerr
Business Address: 810 Glacier Ave, Alexandria, Minnesota 56308, United States
Contact Email: vincescholerr958@gmail.com
Phone: (847) 381-5113

2. Return Eligibility Window

We want you to be completely satisfied with your purchase. You have the right to return your items within 30 calendar days from the day your order is delivered to your address. To qualify for a valid return, your items must meet the following criteria:

The return request must be initiated within 30 days of delivery.
The item must be completely unused, unworn, unwashed, and in its original retail condition.
The item must be packaged safely in its original, undamaged product packaging with all tags attached.
A valid proof of purchase (such as your order confirmation email or digital invoice) must accompany the return.

Note: Custom-made or personalized products are non-returnable unless they arrive damaged or defective.

3. Return Process

To start a return, please follow these steps:

Send an email to our support team at vincescholerr958@gmail.com.
State your order number and briefly specify the reason for the return.
Our customer care team will review your request and reply with detailed instructions and the designated return mailing address.
If eligible, a prepaid return shipping label will be issued to you via email at no charge.

Please do not send items back to our business address without prior contact or explicit return authorization, as they will not be processed.

4. Return Shipping Costs & Fees

Return shipping is 100% free for all eligible returns.
Customers will never be responsible for paying return postage, carrier handling fees, or administrative processing costs.
No restocking or administrative fees are ever deducted from your final refund amount.

5. Refund Policy

Once your return parcel arrives at our facility and passes our physical quality inspection:

Your refund will be initiated and completed within 14 business days.
Funds will be automatically returned to the original payment method used during checkout.
You will receive an automated email receipt confirming that the refund has been successfully dispatched. (Please note that your bank or credit card company may take an additional 3–5 business days to post the transaction to your account).

6. Exchanges

Cholerr does not offer direct product exchanges. If you require a different variant, alternative size, or a different item:

Return your original item using our free return procedure for a full refund.
Place a completely new order directly through our storefront at your convenience.

7. Damaged, Faulty, or Incorrect Items

If your item arrives damaged in transit, displays a manufacturing fault, or is entirely incorrect:

Please email us at vincescholerr958@gmail.com within 48 hours of delivery.
Include your order number, a brief description of the issue, and clear photos of the product fault along with the shipping box.
We will quickly arrange for a free replacement to be sent out or issue a full refund.