Shipping policy

Shipping Policy for Cholerr

1. Company Information

Store Name: Cholerr
Business Address: 810 Glacier Ave, Alexandria, Minnesota 56308, United States
Email: vincescholerr958@gmail.com
Phone: (847) 381-5113

2. Shipping Destinations

We currently ship orders to:

United States: We offer domestic shipping across all 50 states, including Hawaii and Alaska, as well as domestic US territories. We do not offer international shipping outside of the United States at this time unless explicitly specified on our storefront.

3. Shipping Cost

Shipping is completely free for all orders nationwide.
No minimum purchase volume or cart value is required to qualify for free delivery.
No hidden delivery surcharges, regional handling fees, or residential taxes will be added at checkout.

4. Processing Time

Orders are processed, packed, and prepared for dispatch within 1–2 business days (Monday to Friday).
Orders are not processed, packed, or dispatched on weekends or official US federal holidays.
Once your order processing is completed, it is immediately handed over to our primary domestic logistics partners.

5. Delivery Time

Estimated delivery windows across the United States after your order leaves our facility:

Standard Domestic Shipping: 3–5 business days.
Please note: Delivery timeframes are carefully managed estimates and can vary slightly due to transit carrier surges, peak promotional seasons (e.g., Black Friday or Christmas), or severe regional weather events.

6. Order Cut-Off Time

Orders placed before 5:00 PM (EST) are cataloged and enter our processing queue the same or next business day.
Orders received after this time will enter active warehouse processing on the following business day.

7. Order Tracking

As soon as your package is dispatched, an automated shipping confirmation email will be sent to you.
This email will contain your dedicated tracking code and a direct link to the courier's tracking portal.
Please allow 24–48 hours for the shipping carrier to update your active tracking milestones on their website.

8. Shipping Carriers

We partner with established domestic courier and parcel networks—including the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx—to ensure your products are handled securely and delivered directly to your door.

9. Delayed or Lost Packages

If your delivery is delayed beyond the expected timeframe:

Review your tracking link for any transit holding alerts or local routing issues.
Allow additional delivery time around major holiday seasons or extreme weather anomalies.
If your parcel has stalled or has not arrived within the estimated window, contact us at vincescholerr958@gmail.com. If a shipment is officially confirmed as lost in transit by the carrier, we will coordinate a free replacement order or issue a full refund.

10. Incorrect Address Disclaimer

Customers are entirely responsible for verifying that their shipping information is accurate, complete, and valid before submitting an order. Cholerr is not liable for:

Misdelivered orders resulting from typos or incorrect address entries at checkout.
Failed delivery attempts due to missing apartment, suite, unit, or building numbers.
If you catch a delivery address error, notify us immediately at vincescholerr958@gmail.com. Once a parcel enters active warehouse processing or is picked up by the courier, we are unable to change the delivery destination or recall the shipment.

11. Delivery Restrictions

We ship to standard residential addresses, commercial suites, and P.O. Boxes. However, certain large or fragile items may face specific courier constraints for P.O. Boxes or remote military (APO/FPO) addresses; if an issue arises with your specified destination, our customer care team will reach out to resolve it prior to shipping.